Refund Policy

Refund Policy

At SKUGen, we strive to provide you with a seamless and satisfactory experience. However, we understand that there may be circumstances where you need to request a refund. Our refund policy is designed to ensure transparency and fairness for all our valued customers.

Eligibility for Refunds

  1. Subscription Refunds: If you have purchased a subscription plan and wish to cancel it, you may request a refund within 30 days of your initial purchase. After this 30-day period, refunds will not be provided for the remaining subscription term.
  2. One-Time Purchase Refunds: If you have made a one-time purchase for a specific service or add-on, you may request a refund within 14 days of your purchase date, provided that you have not utilized the service or add-on.

Refund Process

To request a refund, please follow these steps:

  1. Log in to your SKUGen account and navigate to the “Billing” section.
  2. Locate the order or subscription for which you want to request a refund.
  3. Click the “Request Refund” button and provide a brief explanation for your refund request.
  4. Our support team will review your request and respond within 2 business days.

Please note that refunds will be processed back to the original payment method used for the purchase. Refunds may take up to 5-7 business days to reflect in your account, depending on your financial institution’s policies.

Exceptions and Limitations

While we strive to honor all valid refund requests, there are certain exceptions and limitations to our refund policy:

  1. Non-Refundable Items: Certain services, add-ons, or promotional offers may be marked as non-refundable. In such cases, refunds will not be provided.
  2. Abuse or Violation of Terms: If it is determined that you have violated our Terms of Service or have engaged in abusive behavior, we reserve the right to deny refund requests.
  3. Technical Issues: Refunds will not be provided for technical issues that are beyond our control, such as internet connectivity problems or compatibility issues with your devices or software.

If you have any further questions or concerns regarding our refund policy, please don’t hesitate to contact our support team. We are committed to providing excellent customer service and ensuring your satisfaction with SKUGen.